Shipping policy

Company Information (Merchant Details)

This Shipping Policy is issued by:

  • Company / Brand Name: Lontrep
  • Phone: +852 3679 3052
  • Email:service@lontrep.com
  • Address: Unit 603, Golden Gate Commercial Building, 136-138 Austin Road, Tsim Sha Tsui, Hong Kong

Our Shipping Philosophy

Lontrep is a beauty brand designed for real people and everyday living.

To reduce unnecessary warehousing, excess inventory, and carbon emissions, many of our products ship directly from trusted manufacturing partners and global fulfillment hubs.

This direct-to-you approach allows us to:

  • Deliver reliable, well-designed beauty essentials
  • Keep pricing fair without traditional retail markups
  • Reduce waste and support a more intentional supply chain

We appreciate your patience as part of this smarter, more sustainable way of shopping.

1. Processing Time & Shipping Fee

Every Lontrep order is handled with care.

Order Processing Time: Please allow 2–4 business days for order processing, quality checks, and packaging before shipment.

Peak Seasons (Holidays / New Year): Processing times may extend up to 5 business days during high-volume periods.

Shipping Fee: We offer a flat $5.99 shipping fee on all orders, regardless of destination.

2. Estimated Delivery Times

Because Lontrep products are fulfilled through global partners, delivery times may vary slightly based on location.

Region Estimated Delivery Time
United States 10–15 business days
Canada / UK / Australia 11–16 business days
Rest of World 15–20 business days

Delivery times are estimates and are not guaranteed delivery dates.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Please note:

  • Tracking updates may take 1–3 business days to appear after the label is created
  • If tracking information does not update immediately, your package may still be in transit

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

  • Any customs fees, duties, or import taxes assessed by your country are the responsibility of the customer
  • Lontrep is not responsible for delays caused by customs clearance

Customs fees are uncommon for small beauty and personal care items, but regulations vary by country.

5. Order Modifications & Cancellations

We begin processing orders quickly to help ensure timely delivery.

If you need to change your shipping address or cancel your order, please contact us at service@lontrep.com within 12 hours of placing your order.

Once an order enters the processing stage, modifications or cancellations are no longer possible.

6. Lost or Damaged Packages

Your satisfaction is important to us.

Damaged Items If your package arrives damaged: Send us a photo within 72 hours of delivery, and we will arrange a free replacement.

Lost in Transit If the carrier confirms your package is lost: We will send a replacement free of charge.